bajee FAQ — All Answers from Deposits to VIP
Whether you are just starting out on bajee or already playing, find detailed answers here on everything you might want to know — deposits, withdrawals, live dealer games, VIP benefits, customer support, and responsible gaming. Go directly to the section you need from the list below.
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Responsible Gaming
bajee believes gaming should be enjoyable — never a source of stress. Read the questions below and build safe gaming habits. For a full guide, you can read the responsible gaming policy.
On bajee, you can set your own weekly or monthly deposit limit. You can enable this in your account settings. Once a limit is set it takes effect immediately, but increasing it takes some time to kick in — this is intentional, so you don't make decisions in the heat of the moment. Using this tool is a good step toward mindful play.
If you feel gambling is getting out of control, contact bajee via live chat or email — the support team will help you temporarily suspend your account or permanently self-exclude. You can also reach out to Kaan Pete Roi (01779-554391) or the National Mental Health Helpline in Bangladesh for mental health support. Asking for help is never a sign of weakness.
You must be at least 21 years old to participate in any form of casino or sports betting on bajee. Age is verified during registration and before withdrawals. Any account found to belong to a minor will be closed immediately and the deposited funds returned.
There are some warning signs worth paying attention to: spending more than your budget, playing more to try to recover losses, hiding your play from family or work, or feeling restless when you can't play. If any of these apply, take a pause. bajee is for entertainment — not as a way to earn income.
Yes. bajee offers both a temporary cooling-off period (such as 24 hours, 7 days, or 30 days) and a longer-term self-exclusion option. Once a cooling-off period ends, your account is reactivated automatically. For permanent exclusion, you will need to contact support to reactivate and wait a set period.
Live Dealer Games
bajee offers live dealer games from multiple studios including Evolution, Pragmatic Play Live, and Ezugi. In the MT Live section you can play Baccarat, Roulette, Teen Patti, and much more in real time.
In Baccarat, you bet on either the Player or the Banker side. Each side is dealt two cards; whichever side's score is closest to 9 wins. 10s and face cards count as zero, and all other cards count at face value. A small commission is deducted on winning Banker bets. You can also bet on a Tie as a third option. bajee offers live Baccarat tables with Bengali chat support.
bajee's live dealer tables cater to different budgets — from low-stake tables to high-stake VIP tables. Each table's limits are shown in the game lobby before you enter, so you can choose the one that suits you. Exact limits may vary depending on the game.
Yes. Teen Patti and Andar Bahar are popular card games from South Asia — they are available on bajee through Ezugi and other live studio tables. In Teen Patti you aim to build the best three-card combination, while in Andar Bahar you bet on which side — Andar or Bahar — a card matching the joker will appear on first.
In Roulette, a ball is spun around a wheel and you bet on which number it lands on. European Roulette has 37 slots numbered 0 to 36, giving a lower house edge. American Roulette adds an extra 00 slot for 38 total, giving a slightly higher house edge. bajee's live tables mostly feature European Roulette, and you can place bets easily from the betting map.
Yes. bajee's live dealer games run smoothly on both mobile browsers and the app. A stable mobile data or Wi-Fi connection is recommended since live video is streamed. Both Android and iOS devices are supported, and the full table layout is optimized for smaller screens.
Customer Support
Getting help on bajee is straightforward. Having a few details on hand before you reach out will help resolve issues faster.
To get a faster resolution, have these details ready: your bajee username or registered mobile number, a description of the issue (when it happened, which game or transaction was involved), the transaction ID or bKash/Nagad reference number for deposit or withdrawal issues, and a screenshot if applicable. Having these on hand lets the support team help you much more quickly.
bajee offers two support channels: 24/7 live chat (accessible directly from any page on the site) and email support. Live chat is best for immediate issues. For complex matters like account verification or bonus disputes, it is more convenient to write in detail via email. Support is not available by phone or WhatsApp.
bajee customer support is available in both Bengali and English. This bilingual support was set up with Bangladeshi users in mind. If you write in Bengali on live chat, you will receive a reply in Bengali. Those more comfortable in English can also communicate without any difficulty.
Yes. bajee's live chat is available 24/7 — seven days a week, round the clock. Support is available at night, in the early hours, and on holidays. If you run into a problem while playing late at night in Bangladesh, you can get help right away — no need to wait.
VIP Benefits
The bajee VIP program offers weekly cashback and special perks for regular players. You can find full details of the program on the bajee VIP page.
bajee VIP members enjoy weekly cashback, faster withdrawal processing, a dedicated account manager, and exclusive promotional offers. The higher the tier, the greater the benefits. Higher-tier members also receive a special birthday gift and invitations to limited events. These benefits are added to your account automatically — no separate application needed.
Weekly cashback is calculated on your net loss for that week — meaning a set percentage of your total losses minus total winnings is returned. For example: a Gold tier member with a net loss of ৳20,000 in a week would receive ৳20,000 × 1.1% = ৳220 in cashback. Cashback is credited to your account automatically each week.
On bajee, your tier upgrades automatically as you play regularly and increase your activity — tiers are determined by evaluating your play history over a set period. Casino games, sports bets, and live dealer games all contribute. Staying active consistently makes it possible to move from Bronze to Silver, Silver to Gold, and then on to Platinum.
bajee has four VIP tiers: Bronze — up to 0.4% weekly cashback; Silver — up to 0.8%; Gold — up to 1.1%; Platinum — up to 1.5%. The cashback at each tier applies to the net loss for that week. Higher tiers return a larger portion.
VIP cashback bonuses generally come with a wagering requirement — meaning you need to play through a certain amount before you can withdraw. The exact conditions may vary by tier and promotion. You can find all the details in the terms and conditions. You can also ask support.
Depositing Money
On bajee you can easily deposit using popular mobile wallets and bank transfers in Bangladesh. The deposit option will be visible once you log in to bajee.
First wait 5–10 minutes, as there can sometimes be a network delay. If it still hasn't been credited, contact bajee live chat with your bKash or Nagad transaction ID. If you provide proof of the completed payment (screenshot or SMS), support can manually verify and credit it quickly. An incorrectly entered mobile number can also cause issues — mention that too if relevant.
Log in to bajee, go to the cashier or deposit page, and select bKash. Enter the amount you want to deposit (minimum ৳300), then confirm the payment using your bKash number. Complete the payment via the bKash app or by dialing *247# and approve it with your OTP. Once done correctly, the funds will appear in your bajee balance shortly.
bajee itself does not charge any processing fee for deposits. However, your bKash, Nagad, Rocket, or Upay account may apply its own charges when sending funds — these are governed by the respective payment platform's rules. Bank transfers may also incur fees set by the bank.
The minimum deposit on bajee for any payment method is ৳300. This applies equally to slot games, live casino, and sports betting. A deposit of ৳300 or more will add balance to your account and you can start playing any game you like.
bajee currently supports five deposit methods: bKash, Nagad, Rocket, Upay, and bank transfer (BRAC Bank, Dutch-Bangla Bank, and other major banks). The minimum deposit is ৳300 for all methods. Cryptocurrency and international card payments are not currently supported.
Still have questions? The support team is always here
If you couldn't find your answer in this FAQ, speak directly with bajee's 24/7 support team. Get an immediate response via live chat, or email for more detail. Help is available in both Bengali and English.