bajee's Privacy Policy

1. Introduction

This privacy policy is issued by bajee and applies to all individuals who use our website and services. When you register on bajee, make a deposit, play games, or contact us in any way, certain information reaches us. This policy explains in detail the nature of that information, why it is collected, how it is used, and how it is protected.

bajee believes that user privacy is a fundamental right. Please read this policy carefully before using our services. Our Terms and Conditions also contain important information about your rights and responsibilities, which apply together with this privacy policy.

In this policy, "we", "us", or "bajee" refers to the organisation that operates this platform. "You" or "user" refers to any person who visits our website or uses our services.

2. What Information We Collect

2.1 Information Provided at Registration

When you open an account on bajee, the following information is collected:

• Full name and date of birth
• Email address and mobile number
• Password (stored in encrypted form — never visible in plain text)
• National ID or passport number (for identity verification)
• Address details

2.2 Transaction Information

During deposits and withdrawals, the mobile banking number (bKash, Nagad, Rocket, Upay) or the necessary bank account details are collected. This information is used solely for payment processing and is kept secure in line with the payment provider's security standards.

2.3 Automatically Collected Information

When you visit the website, some information is collected automatically, including:

• IP address and device identification details
• Browser type and operating system
• Pages visited and session duration
• Referral URL (the site you came from)
• Gaming activity log data

2.4 Information Provided Through Contact

If you contact our customer service team via live chat or email, we keep a record of that conversation. This helps us improve service quality and resolve disputes.

3. Purpose of Data Use

bajee uses collected information for the following purposes:

• To create, verify, and manage accounts
• To process all financial transactions, including deposits and withdrawals
• To resolve technical issues and maintain service quality
• To send information about bonuses, promotions, and VIP benefits (if you have given consent)
• To prevent fraud and ensure account security
• To provide responsible gaming alerts and support
• To meet legal and regulatory obligations
• For analysis to improve services and develop new features

4. Data Storage and Retention

bajee keeps your personal information only for as long as needed to fulfil the purpose for which it was collected. Financial transaction records and identity verification documents are retained for a set period to meet legal requirements.

If you request account closure, information that falls outside legal obligations is deleted or securely anonymised. Some data — such as transaction history and identity verification documents — must be retained for a defined period for legal reasons.

Our servers operate in a secure environment and are regularly tested through security audits.

5. Sharing Data with Third Parties

bajee does not sell, rent, or commercially provide your personal information to third parties. However, limited information may be shared in the following cases:

5.1 Payment Service Providers

To process transactions via bKash, Nagad, Rocket, Upay, and bank transfer, the necessary information is shared with the relevant payment service provider. These providers operate under their own privacy policies.

5.2 Technology and Software Partners

Game software providers (such as Pragmatic Play, PG Soft, Evolution, JILI, etc.) may receive limited information needed to operate the service, such as session IDs and betting logs. This information does not reveal personal identity.

5.3 Legal Obligations

If a government authority issues a legal order under applicable Bangladeshi law, bajee is obliged to provide information accordingly.

5.4 Fraud Prevention

Limited information may be analysed with security service providers to detect and prevent fraudulent activity.

6. Cookie Policy

bajee's website uses cookies. Cookies are small text files stored in your browser that help improve your experience.

6.1 Types of Cookies

• Essential cookies: Required for login sessions and security tokens — without these the website cannot function properly.
• Functionality cookies: Used to remember your preferences (language, theme).
• Analytics cookies: Used to understand which pages are visited most — these do not store personal identity.

6.2 Cookie Control

You can disable cookies from your browser settings. However, disabling essential cookies may affect some website functionality.

7. Your Data Rights

As a registered user on bajee, you have the following rights:

• Right of access: You may request to know what information we hold about you.
• Right to rectification: You may request correction of inaccurate or incomplete information.
• Right to erasure: You may request deletion of your information within the limits of applicable law.
• Right to restrict processing: In certain circumstances, you may request that use of your information be limited.
• Right to opt out of marketing: You may stop promotional messages at any time.

To exercise these rights, contact us by email or live chat. We generally respond within a reasonable time after receiving a request.

To learn more about our responsible gaming policy, read the Responsible Gaming page, which details important protective measures such as self-exclusion and spending limits.

8. Data Security Measures

bajee uses industry-standard security technology to protect your information:

8.1 Encryption

All data transmissions are encrypted using SSL/TLS technology. You can confirm your connection is secure by seeing HTTPS in our website address.

8.2 Access Control

Access to your information is restricted to authorised staff only, who work under strict confidentiality agreements.

8.3 Regular Review

Our security measures are regularly reviewed and updated. Automated monitoring systems run continuously to detect suspicious activity.

8.4 Data Breach Response

If a data breach occurs, bajee will promptly notify affected users and take the necessary steps to resolve the issue.

9. Protection of Minors

All casino and betting services on bajee are intended only for individuals aged 21 or older. We do not intentionally collect information from anyone under 21.

Through an age verification process at registration, we ensure that no minor can use our platform. If we find that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed.

If a parent or guardian suspects that their child is using our platform, please contact us immediately.

10. Notice of Policy Changes

bajee reserves the right to amend or update this privacy policy as needed. If there are significant changes, we will:

• Post a notice in a prominent place on the website
• Notify registered users by email or via a notification at login
• Update the "Last Updated" date at the top of the page

If you continue using our services after any changes, it will be assumed that you have agreed to the updated policy. We therefore recommend checking this page regularly.

To learn more about our services and policies, visit the About Us page.

11. Contact Us

If you have any questions about this privacy policy, wish to exercise your data rights, or want to raise a concern, contact bajee directly:

Our customer service team is available seven days a week, twenty-four hours a day. Privacy-related matters are given priority responses. For general questions, you will also find answers on our FAQ page.